Shipping policy
This Shipping Policy applies to orders placed through the Magniflex USA website at www.magniflex.us. It should be read together with our Terms of Service, Returns & Refund Policy, and Warranty Policy.
1. Shipping Within the United States
Magniflex ships to eligible delivery addresses throughout the United States.
Standard ground shipping is provided at no additional charge for most orders delivered within the contiguous United States.
Certain mattresses, foundations, and adjustable bases may qualify for White Glove Delivery. Eligibility, available services, and any applicable charges will be indicated on the applicable product page or during checkout.
Orders shipped to Alaska, Hawaii, and certain remote locations may be subject to additional shipping charges and extended delivery times. Certain products cannot currently be shipped to APO, FPO, DPO, or certain U.S. Territory addresses.
We do not currently ship orders placed through the United States website to international addresses.
2. Order Processing
Orders are processed Monday through Friday, excluding federal holidays.
After an order has been placed, you will receive an electronic order acknowledgement or confirmation at the email address provided during checkout.
Order processing may include payment authorization, address verification, inventory confirmation, and fraud-prevention checks. An order acknowledgement does not necessarily confirm that the order has been accepted or shipped.
Once the order has been processed and prepared for shipment, you may receive a shipping confirmation containing available tracking or delivery information.
3. Estimated Shipping Times
Shipping and delivery times vary depending on the product category, product availability, delivery address, and carrier capacity.
Unless otherwise stated, the following estimated fulfillment times generally apply after the order has been confirmed and processed:
• Mattresses & Pillows
- In-stock products: typically ship in approximately forty-eight (48) hours.
- Out-of-stock products: typically ship in approximately four (4) weeks.
• Kit Foundation
- Typically ships in approximately two (2) to four (4) business days.
• Adjustable Bases
- Typically ship in approximately four (4) to five (5) business days.
• Toppers
- Typically ship in approximately twenty-four (24) hours.
• Sheets
- Typically ship in approximately forty-eight (48) hours.
These timeframes are estimates only and are not guaranteed. They refer to the time required for the product to leave our warehouse and do not necessarily represent the final delivery date. Orders containing multiple products may be shipped separately and may arrive at different times.
4. White Glove Delivery
Certain mattresses, foundations, and adjustable bases may qualify for our White Glove Delivery service. Eligibility, available services, and any applicable charges will be indicated on the applicable product page or during checkout.
White Glove Delivery may include in-home delivery, product setup, removal of packaging materials, and other services as described on the applicable product page or during checkout.
White Glove deliveries are generally scheduled approximately five (5) to seven (7) business days after the order is placed. This timeframe is an estimate only and may vary depending on product availability, location, and carrier scheduling. Our delivery partner will contact you by text message and/or phone call to schedule the delivery appointment. These communications may come from a phone number you do not recognize, so please do not disregard them as spam.
To help ensure a safe and efficient delivery, customers should:
• Clear all walking paths, including sidewalks, hallways, and entrances.
• Remove decorative or fragile items that could obstruct or be damaged during delivery.
• Secure children and pets in a safe area during the delivery appointment.
For White Glove deliveries, an adult at least eighteen (18) years of age must be present to accept and sign for the delivery.
After Delivery, please inspect all products carefully upon delivery. If you discover any damage, missing items, or delivery-related issues, please contact Magniflex as soon as possible.
Phone: +1 (786) 233-8805
Email: customercare@magniflex.us
5. Delivery Estimates and Delays
All shipping and delivery dates are estimates unless Magniflex expressly confirms a guaranteed delivery date in writing.
Delivery may be delayed due to product availability, carrier capacity, weather conditions, labour disruptions, holidays, transportation delays, remote delivery locations, inaccurate or incomplete delivery information, restricted property access, or other circumstances beyond Magniflex's reasonable control.
Where reasonably possible, we will provide updated information if we become aware of a material delay.
Nothing in this Shipping Policy limits any cancellation, refund, or delivery rights that cannot lawfully be excluded under applicable federal, state, or local law.
6. Delivery Information and Customer Responsibilities
You are responsible for providing a complete and accurate recipient name, delivery address, telephone number, email address, and any access information reasonably required to complete the delivery.
Please review this information carefully before submitting your order.
Contact us as soon as possible if you need to correct your delivery information. We cannot guarantee that an address can be changed once the order has entered processing or has been transferred to the carrier.
Additional delivery or rescheduling charges may apply where permitted by law if a delivery cannot be completed because the address provided was incorrect or incomplete, access to the property was restricted, the customer was unavailable after reasonable notice, delivery was refused, or a new delivery appointment was required.
7. Tracking and Delivery Confirmation
Where tracking is available, the relevant information will be provided by email after the order has shipped.
Tracking information may take some time to become active after the carrier receives the shipment.
Unless otherwise indicated on the applicable product page or during checkout, orders are shipped using standard ground transportation and are delivered curbside only.
Delivery personnel are not responsible for bringing products inside the residence, unpacking, assembly, installation, or removal of existing products unless those services are expressly included with the selected delivery option.
8. Missing, Damaged, or Incorrect Deliveries
Please inspect the shipment promptly after delivery.
If your shipment appears damaged, incomplete, or incorrect, or if tracking indicates delivery but you cannot locate your order, please contact Magniflex promptly.
Please provide your order number, a description of the issue, and photographs where relevant.
Nothing in this section limits any legal remedies available under applicable law.
9. Order Changes and Cancellations
Contact us promptly if you wish to request a change or cancellation.
We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
Any cancellation or refund rights are subject to our Returns & Refund Policy and applicable law.
10. Contact Information
MAGNIFLEX USA LTD.
3050 Biscayne Blvd, Ste 200
Miami, FL 33137
United States
Phone: +1 (786) 233-8805
Email: customercare@magniflex.us